Questions we get asked a lot
Here is what people ask us most on WhatsApp and social media. If yours is missing, write to us and we will add it.
About the courses
How do the courses work?
Each course is a series of video lessons recorded on our farm. You pay once, log in to your account and progress at your own pace, from your phone or computer. You can rewatch any lesson as many times as you like.
How long do I have access?
Forever. Buying a course grants lifetime access, including the current lessons and any updates we make to that course.
Do you issue a diploma?
Yes. Once you complete 100% of a course, you can download a PDF diploma with your name, the course and the date. It is a certificate of participation, not an official certification.
Do I need prior experience?
No. Most courses are marked "From scratch" and start with the basics. Intermediate courses say so on their page and assume you already keep a garden or animals at home.
Which payment methods do you accept?
Credit and debit cards and bank transfer through a Chilean payment gateway. Course access or order confirmation is activated automatically once payment is confirmed.
Are the courses available in English?
Videos are recorded in Spanish. We are adding English subtitles to the most requested courses; each course page states whether they are available yet.
About the shop and shipping
Which payment methods do you accept?
Credit and debit cards and bank transfer through a Chilean payment gateway. Course access or order confirmation is activated automatically once payment is confirmed.
Do you ship seeds throughout Chile?
Yes. Seeds, planting garlic and kits ship nationwide by post. Shipping cost is calculated at checkout based on your region.
Can I order eggs or plants from another city?
Not yet. Eggs and plants are pickup-only in Puerto Montt, with the day arranged over WhatsApp. It is the only way to guarantee they arrive in good condition.
How do I receive e-books and the calendar?
They are digital products: after payment they become available to download from your account, under My orders. We also email you the link.
Other questions
How can I reach you?
Through our WhatsApp channel, where we post updates and answer questions, or by email. Details are on the contact page.
Still have a question?
We answer personally. The WhatsApp channel is the fastest way.